Made To Order Service
‘Made To Order’ service requires sending in your own fabric. Upon acceptance of your fabric, processing time will be fourteen (14) days. Delivery time depends on order method selected during check out. Please remember that delivery time does not include Saturdays, Sundays or holidays. At this time, we are not accepting international orders.
Ready Made Service
‘Ready Made’ orders that are placed Monday-Friday before 12:00pm PST will be processed that day, not including holidays and will ship within 48 hours pending credit verification. All ‘Ready Made’ orders placed Monday - Friday after 12:00pm PST will be processed the following business day and shipped within 48 hours. All ‘Ready Made’ orders placed after 12:00pm PST on Friday will be processed on the following Monday. At this time, we are not accepting international orders.
Needle Happy fully stands behind our products and we want you to be happy with your purchase. For our clients using our ‘Made to Order’ service, we understand that the fabric you are sending in holds a special place in your heart. Our sewing professionals take extra steps in making sure these memories are preserved with the utmost care. For our clients using our ‘Ready Made’ service, we understand that these items are purchased for someone special in your life. All of our products are carefully handmade and we guarantee that our products will bring a smile to that special someone’s face. As a friendly reminder, our products are not intended for children 12 and under as well as any pets that you may have. Unfortunately, on rare occasion, unforeseen defects may arise. We will gladly repair these items free of charge within ninety (90) days upon purchase. Please keep in mind that we will only repair damages caused by defects. Wear and tear caused by any other means will not be covered under this ninety (90) days warranty. Please contact Customer Support and we will get your ninety (90) days warranty issues taken care of.
Cancellations and any changes to your order can be made within 24 hours from the time an order has been placed. Please understand that Needle Happy cannot provide refunds or cancellations after 24 hours.